Privacy Policy

Mash Mechanical Inc. ("Mash Mechanical," "we," "us") provides commercial HVAC and mechanical services. This Privacy Policy explains what information we collect when you call, text, email, or visit https://www.mashmechanical.com, and how we use it.

• Contact details: your name, phone number, email address, and company name.
• Service details: service addresses, equipment information, and the description of your service request.
• Communications: call recordings, call transcripts, text messages, and emails you exchange with us, including calls handled by our automated phone assistant.
• SMS consent records: whether you agreed to receive text messages, and the date and time you agreed or opted out.
• Website data: basic technical information such as browser type and pages visited.

• To schedule, dispatch, and complete service requests.
• To send service-related messages, including appointment confirmations, technician updates, job summaries, and replies to your questions.
• To alert our on-call staff to new service requests.
• To bill for our services and keep business records.
• To improve our customer service and comply with legal obligations.

We send text messages only to people who have agreed to receive them. You can opt out at any time by replying STOP, or get help by replying HELP. Message and data rates may apply.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except the service providers that help us deliver messages.

We share information only with service providers that help us run our business, such as our field service management software, phone and messaging providers, and payment processors. These providers may use your information only to perform services for us. We may also disclose information when required by law. We do not sell personal information.

We keep information as long as needed to provide services and meet legal and accounting requirements. We use reasonable administrative and technical safeguards to protect it.

You may ask us to access, correct, or delete your personal information, or to stop contacting you, by contacting us below.

Mash Mechanical Inc., 3 Southgate Rd - STE 9, Scarborough, ME 04074. Phone: 207-289-6000. Email: info@mashmechanical.com.

We may update this policy from time to time. The effective date above shows when it was last changed.